rolluck.biz is here to provide an excellent and enjoyable gaming experience and recognize our responsibility in preventing problematic activity. We advise all players to take into account the following, and not game irresponsibly:
Our advice
- Play for entertainment, not to make money.
- Avoid chasing losses.
- Establish limits for yourself.
- Do not let gambling interfere with your daily responsibilities.
- Never gamble unless you can cover losses.
- Take breaks.
See the below questions. If your answer to the majority of them is “YES”, we advise you take action to prevent gambling from negatively impacting your life:
- Does gambling affect your work?
- Has gambling caused arguments with family/friends?
- Do you always return to win back your losses?
- Have you borrowed money to gamble?
- Do you see gambling as a source of income?
- Do you find it difficult to limit your gambling?
What to do?
Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:
- Gamblers Anonymous: www.gamblersanonymous.org
- Gambling Therapy: www.gamblingtherapy.org
- GamCare: www.gamcare.org.uk
Player Protection & Self-Exclusion Options
We provide several tools to help players manage their gambling activity responsibly:
- Financial and session limits: Players may request daily, weekly, or monthly limits on deposits, losses, or wagers by contacting Customer Support.
- Cooling-off period: You can request a temporary break from gaming for a period ranging from 24 hours up to 30 days.
- Self-exclusion: You may choose to self-exclude from your Account for a fixed period (6 months, 1 year, or permanently). During self-exclusion, your Account will be locked, access to funds will be handled in accordance with our Terms, and all marketing communications will be ceased immediately.
To request a cooling-off period or self-exclusion, please send an email from your Registered Email Address to Customer Support via legal@rolluck.biz or the support system on the Website.
Underage gambling
Players must be of legal gambling age in their jurisdiction (at least 18+) in order to play on rolluck.biz. The Company applies age verification procedures in accordance with its KYC Policy in order to prevent access to gambling services by minors. It is their responsibility to be aware of the age restriction where they reside and play, and to confirm their legitimacy when creating an account at rolluck.biz. We also advise parents to do the following:
- Password protect computer, mobile, and/or tablet.
- Do not leave device unattended when logged into your account.
- Make sure all account details and credit cards are inaccessible to children.
- Do not save passwords on your computer, write them down and keep somewhere out of reach.
- Download filtering software (e.g. Net Nanny (www.netnanny.com), CyberPatrol (www.cyberpatrol.com)) to prevent minors from accessing inappropriate sites.