This Privacy Policy explains how 3-102-970439 LIMITADA ("Rolluck", "we", "us") collects, uses, shares and protects your personal data when you visit rolluck.biz or use our services. We are the data controller for the personal data described in this policy.
1. Data we collect
Depending on how you interact with us, we may collect:
- Identity data: full name, date of birth, nationality, identity documents and photographs taken for verification;
- Contact data: email address, phone number and residential address;
- Financial data: cryptocurrency wallet addresses, transaction history and, where required, information about your source of funds or wealth;
- Gameplay data: bets, wins, losses, game history and bonus activity;
- Technical data: IP address, device and browser information, operating system, time zone and approximate location;
- Communications: messages you send to our support team, including chat transcripts and call recordings;
- Responsible gaming data: limits, self-exclusion requests and related interactions.
2. How we use your data
We use your personal data to:
- open and manage your account and provide our games and services;
- verify your identity, age and eligibility, and comply with anti-money-laundering and counter-terrorist-financing laws;
- process deposits and withdrawals;
- detect and prevent fraud, cheating and abuse;
- promote responsible gaming, including identifying signs of gambling harm;
- provide customer support and handle complaints;
- send marketing communications where you have consented, which you can withdraw at any time;
- improve our website, games and services through analytics.
3. Legal bases
We process your data because it is necessary to perform our contract with you, to comply with legal and regulatory obligations (including licensing, AML and responsible gaming requirements), for our legitimate interests (such as fraud prevention and improving our services), or on the basis of your consent (such as marketing and non-essential cookies).
5. Data retention
We keep your personal data for as long as your account is open and afterwards for as long as required by law. Records required for AML purposes are typically kept for at least five years after the end of our business relationship. Self-exclusion records may be kept for longer to protect you.
6. Security
We use technical and organisational measures to protect your data, including encryption in transit, access controls, and regular security reviews. No online system is completely secure, so please keep your login details safe and enable two-step verification.
7. Your rights
Depending on applicable law, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- request deletion of your data, subject to our legal retention obligations;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time, where processing is based on consent;
- complain to your local data protection authority.
To exercise your rights, contact legal@rolluck.biz. We may need to verify your identity before responding.
9. Minors
Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If we learn that we have, we will close the account and delete the data unless we are required to keep it by law.
10. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and, where changes are significant, notify you by email.
11. Contact us
3-102-970439 LIMITADA, Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica. Email: legal@rolluck.biz.