The Company adheres to and complies with “Know your customer” (the "KYC") principles, which aim to prevent financial crime and money laundering through client identification and due diligence.
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user on rolluck.biz. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.
Due diligence
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.
- SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
- CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification.
- EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.
Separately and in addition to the above, when a user makes an aggregate lifetime total of deposits or withdrawals exceeding EUR 2,000 (or currency equivalent), or requests a withdrawal of any amount at our discretion on rolluck.biz, or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.
During this process, the user will have to input some basic details about themselves and then upload
- A copy of Government Issued Photo ID (in some cases front and back depending on the ID document)
- A selfie of themselves holding the ID doc
- A bank statement/Utility Bill
Document Requirements
1) Proof of Identity
- Must be a valid Government-issued Photo ID (Passport, Driver's License, or National ID Card).
- Must display the full legal name matching the registered Account details.
- Must display a clear photograph, valid signature, and date of birth confirming the user is over 18 years of age.
- Must have an expiration date exceeding 3 months from the date of submission.
- Must not originate from any Restricted Jurisdictions in accordance with section 4.1.3 of Terms and Conditions.
2) Proof of Residence
- Must be an official Utility Bill (water, electricity, gas) or Bank Statement.
- Must be issued within the last 3 months (90 days).
- Must clearly display the Customer’s full legal name and full residential address matching the registration details.
Verification will be automatically rejected for any residents or citizens of Restricted Jurisdictions as defined in Section 4.1.3 of our Terms and Conditions. Furthermore, all applicants are screened against PEP (Politically Exposed Persons) and global international sanctions lists.
3) Selfie Verification
- The user must provide a clear high-resolution photograph (selfie) holding the original ID document provided for Proof of Identity.
- Facial features and details/numbers on the ID document must be fully legible and unedited.
Notes on the “KYC Process”
- When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
- Once all proper documents are in our possession then the account gets approved.